What is a Complaints Channel?
It is the means through which suspicions of conduct contrary to our company's Code of Ethics and Prevention Plan will be communicated.
How does it work?
- There is a form to proceed to file a complaint, of that conduct that is contrary to the regulations or to the ethical codes or policies of the organization by managers, employees, suppliers or other agents related to the activity of the organization.
- If you wish, the complaint can be anonymous. When filling in the form, your e-mail, telephone number or any other data that identifies you will not be reflected. It is done through a system that allows absolute confidentiality.
- All evidence, images, videos or documents that support or prove the denounced facts may be attached.
- All complaints received will be studied and investigated by a committee made up of internal and external personnel, who will carry out the corresponding investigation with the aim of clarifying the truth or falsity of the complaint.
Composition of the Committee:
- Compliance Officer and 2 people delegated by the organization.
- An external legal advisor.
- The committee will ensure the protection of the rights of the accused and personal data.
- At the end of the investigation, the person in charge of the investigation will make a report that will be sent to the Management Committee, to take the appropriate measures.
Objectives of the complaints:
- Detect illegal or irregular conduct.
- Access to the ethical channel of all our employees and third parties.
- Guarantee confidentiality and anonymity.
- Adequately protect the consultant or complainant as a fundamental part of the organization's culture of compliance.
- Reception and treatment of queries or complaints about irregularities or breaches of regulations, committed by employees or stakeholders
Protect sensitive information for our Academic institution.
- Preserve reputation.
- Build trust with our stakeholders.
- Improve internal processes.
Guarantees of the complainant:
- Employees will be informed of the purpose and operation of the ethical channel.
- The complaints submitted can be anonymous (at the complainant's choice), it is not necessary to include the identity of the complainant, nor the department from which the complaint comes, nor any information that allows identification.
- Strictly confidential, only the people who manage the channel will have access to the complaint and only they will communicate with the complainant.
- Absence of retaliation for whistleblowers in good faith.
- The complainant may exercise their Rights of access, rectification, opposition, deletion (“right to be forgotten”), limitation of treatment, portability and not being subject to individualized decisions.
